Legal notice
This disclaimer applies to each consultation of the website of Arte (hereinafter “Arte”). By simply consulting the website, you expressly accept the provisions of this disclaimer.
Arte pays the utmost attention to the content of the website. This content is published in good faith to provide information about Arte and its goods and services. However, Arte cannot make any guarantees about the completeness, correctness or up-to-dateness of the information provided, or about its suitability for a specific purpose. Arte likewise does not guarantee the continuous accessibility of the website, the absence of faults or the proper functioning of the website. Arte cannot in any way be held liable for the information provided on the website or the use thereof, or for any damage whatsoever which might arise therefrom.
The website may contain hyperlinks or references to external websites. These links are provided for information purposes only. Arte cannot be held liable for the content of these websites or for the policies (including privacy policy) applying to these websites.

Copyright ©
The website, including texts, lay-out, logos, illustrations and other graphical elements, as well as names and trademarks, are the property of Arte and are protected by copyright law, trademark law and other laws relating to intellectual property rights.
It is not permitted to copy, distribute, sell, publish or otherwise use part or all of the website or its contents for commercial purposes, unless prior express written permission has been granted by Arte. However, you may copy, print and use the data accessed for non-commercial, information purposes for personal use. There is also the possibility for professionals/press to download brochures, images etc after login to our website. However, these downloads are also subject to strict conditions, including a specific Copyright notice.

E-mail disclaimer
Each e-mail is intended for the exclusive use of the individual or entity that is the named addressee and may contain information that is privileged or confidential. If you are not the named or intended addressee, please inform the sender immediately by reply transmission and delete the relevant e-mail, including any attachments, without opening or copying it. In addition, in this event you are hereby notified that any disclosure, reading, reproduction, dissemination, distribution or any other use of the relevant e-mail, including any attachments, is strictly prohibited. No warranty or guarantee is given with respect to the correct and accurate transmission of the content as well as with respect to the timely receipt of a sent e-mail.
Although we routinely screen incoming and outgoing e-mail messages for viruses, addressees should scan this e-mail and any attachments for viruses themselves. We do not guarantee in any way the absence of viruses in this e-mail or any attachments and we disclaim any liability in case of security problem that this message may cause to any system. Transmissions over the internet are inherently insecure and we cannot guarantee the proper or complete transmission of the information contained in this communication or the time of its receipt.

This privacy policy (the ‘Privacy Policy’) provides an overview of the Personal Data that we process, why we process this Personal Data, for how long, and the ways in which you have control over this. We are keen to maximise the extent to which we inform and respect customers, suppliers and users of our services and Website (as defined below) and give them control over what happens with their Personal Data. 

‘Personal Data’ encompasses all information pertaining to an identified or identifiable natural person (the ‘Data Subject’). Identifiable is taken to mean a natural person who can be identified directly or indirectly, particularly on the basis of an identifier such as a name, an identification number, location data, an online identifier or one or more elements that are characteristic of the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person;

Who is responsible for processing my Personal Data? 
This Privacy Policy is applicable to:
- Arte NV, company number 0421 929 907, with its registered office at 3520 Zonhoven, Senator A. Jeurissenlaan 1210;
- Noster NV, company number 0458 313 419, with its registered office at 3520 Zonhoven, Senator A. Jeurissenlaan 1210;
- Murco NV, company number 0838 557 377, with its registered office at 3520 Zonhoven, Senator A. Jeurissenlaan 1210;
- Arte France SARL, company number 327 327 037, with its registered office at 75006 Paris, 6 bis, Rue de l'Abbaye (France);
- Arte Interior Furnishings Ltd, company number 0887 1488, with its registered office at Chelsea Harbour, London, U. 217-219, Design Centre East (UK); and
- Arte Interior Furnishings Spain S.L., company number B61010625, with its registered office at Cl Portugalete Num.17 ESC. P. PTA. Barcelona (Spain).
- Arte Interior Furnishings Singapore Pte Ltd, company number 202217483C, with its registered office at 4 Battery Road, #25-01 Bank of China Building (Singapore 049908)
Hereinafter: ‘Arte’, ‘Arte Group’ or ‘we’. 

Each and every business within the Arte Group will respect your privacy and will do its utmost to protect it pursuant to the General Data Protection Regulation (‘GDPR’), the Singaporean Personal Data Protection Act (‘PDPA’), and the Act of 30 July 2018 on the Protection of Natural Persons with Regard to the Processing of Personal Data by adhering to the Privacy Policy below and within the compass of its role as data controller.

This Privacy Policy is applicable to (i) all Personal Data generated by the Arte Group via the websites www.arte-international.com, www.hookedonwalls.com, www.flavorpaperforarte.be and/or moooiwallcovering.com (the ‘Website’) as well as to (ii) the processing and use of Personal Data for such activities performed by us as performance of an agreement, customer management, supplier management and/or marketing purposes (list not exhaustive).

What Personal Data do we collect from you? 
Personal Data provided to us by you:
- when you visit the Website, we obtain such data as the technical specifications for the device you are using (e.g. IP address, software used, chosen language) (‘Technical Information’). For further information, please see our Cookie Policy on our Website [https://www.arte-international.com/en/legal#cookie-policy];
- in the case of a face-to-face meeting (e.g. a visit by one of our representatives, visit to our trade fair stand, etc.) we obtain such data as your surname, first name and any other useful data depending on your query;
- when you sign up to an ARTE e-mail alert or newsletter (e.g. as the result of a trade fair visit or product purchase) we obtain such data as your surname, first name and e-mail address;
- when you sign up for such things as sample requests, quotes, etc. and contact request (via Website and offline) we obtain your surname and first name, address details, e-mail address, telephone number and information regarding your professional activities through the sign-up form or contact form. The same information is also collected via our ‘General Terms and Conditions’ form for suppliers;
- in the case of queries and/or complaints submitted by e-mail, post, telephone or social media we obtain such data as your surname, first name and any other useful data depending on your query/complaint;
- when signing an agreement we obtain such data as your surname, first name, address details, e-mail address, telephone number and credit information;
- in bilateral communication we obtain such data as your surname, first name, e-mail address and telephone number;
- in the case of job applications (solicited or otherwise) we collect such data as the information in CVs and any other information that might be useful in relation to current vacancies; and
- in the case of contact requests via social media channels (e.g. Facebook, Instagram, Pinterest, LinkedIn) we collect such data as account information. 

If Arte Group receives a whistle-blower report, a file of the report information will be produced. This file will contain such data as the following: the surname, first name, e-mail address and job title of the whistle-blower, information pertaining to the breach, and all information useful for the purposes of the whistle-blower report. 

How do we collect your Personal Data? 
We collect your Personal Data in a variety of ways:
- when you browse our Website on various devices (e.g. on a computer, smartphone or tablet) Personal Data is amassed by means of installing cookies, for instance. For further information, please see our Cookie Policy on our Website [https://www.arte-international.com/en/legal#cookie-policy];
- when you visit our stand at a trade fair or receive a visit from one of our representatives;
- through signing up for an Arte e-mail alert or newsletter;
- through the use of a contact form on the Website;
- through the use of a sign-up form for sample requests on the Website;
- through the use of our ‘General Terms and Conditions’ form for suppliers;
- through submitting queries and/or complaints by e-mail, post, telephone, social media;
- when signing a contract;
- through communication;
- through contact via social media channels; and
- through (receiving) whistle-blower reports. 

Why do we collect your Personal Data? (purposes) 
We collect Technical Information for the purposes of looking after and improving the Website and compiling anonymous visitor statistics (to enable secure use of the Website and to provide, analyse, improve and manage the Website and services).

We also collect your Personal Data with a view to:
- invoicing for and supplying your product purchases (the provision of services within the compass of our obligation towards a customer);
- processing sample requests (the provision of services within the compass of our obligation to a customer);
- communicating with you regarding your product purchases;
- handling queries and/or complaints by e-mail, post, telephone, social media;
- sending e-mail alerts (e.g. promotions, informing you that a particular collection is being discontinued or a new collection is being launched, etc.) and newsletters (direct marketing);
- displaying personalised offers/advertisements on other websites and social media channels based on your interests;
- assessing whether you might be a suitable candidate for an unfilled role/current vacancy and communicating with you regarding that assessment; and
- investigating and handling whistle-blower reports. 

Are we entitled to process your Personal Data? (lawful basis) 
The GDPR stipulates that we must be transparent with regard to the lawful basis for our processing of Personal Data. Our processing of your Personal Data is based on the following lawful bases.

Necessary for the performance of an agreement
The following forms of processing are necessary for the performance of the agreement:
- to enable handling of your product purchases;
- to enable handling of the payment and invoicing of your product purchases;
- to enable communication vis-à-vis your product purchases and/or to enable us to respond to other queries;
- to enable us to send sample requests and/or quotes; and
- to enable us to respond to your contact request. 

Consent
- we are entitled to process your Technical Information because you will have consented to this via the ‘cookie banner’ (with the exception of functional and analytics cookies, which we process on the basis of our legitimate interests);
- we are entitled to process your Personal Data in order to assess whether you might have a suitable profile for current vacancies and to enable us to inform you in that regard because you will have consented to this;
- we are entitled to process the Personal Data that you have transmitted to us or that we have received as a result of a trade fair visit to enable us to provide you with (direct) marketing, including e-mail alerts (e.g. promotions, informing you that a particular collection is being discontinued or a new collection is being launched, etc.) and sending newsletters because you will have consented to this (if you are not an existing customer); and
- we are entitled to process your Personal Data in order to display personalised offers on other websites and social media channels because you will have consented to this via the ‘cookie banner’. 

Verbal consent can be given in some cases, including at a trade fair visit. Where you have given verbal consent, this can be withdrawn at any time without prejudice to the lawfulness of the processing based on your consent prior to this withdrawal.
Incidentally, you can always unsubscribe from our electronic newsletters using the unsubscribe link at the bottom of each newsletter or by getting in touch with us.

Our legitimate interests
We process your Personal Data on the grounds of our legitimate interests, including:
- to enable us to communicate with you on your product purchases;
- to enable us to respond to your queries and/or complaints;
- to improve the quality of our Website and services;
- to enable us to provide you with (direct) marketing, including e-mail alerts (promotions, informing you that a particular collection is being discontinued or a new collection is being launched, etc.) and newsletters, if you are an existing customer;
- for the purposes of exercising and defending the rights of Arte Group, e.g. in the event of disputes; 
- for the purposes of managing customers, including identifying customer needs; and
- for the purposes of receiving, managing, analysing, examining and processing whistle-blower reports (insofar as no legal obligation to do so exists).

Legal obligation
In some cases we will be obliged by applicable legislation or regulations to process your Personal Data for such purposes as investigating whistle-blower reports, preventing, detecting and investigating fraud or criminal offences, fulfilling fiscal obligations, within the compass of audits, customer management, etc. 

Do we share your Personal Data with third parties? 
Arte will not disclose (more specifically: will not sell, lease or exchange) your Personal Data, except in the manner set out in this Privacy Policy or with your prior consent.

Transfer within Arte Group
We are entitled to transfer your Personal Data within all legal entities forming part of the Arte Group. This transfer can fall within the ambit of performance of the agreement that we have with you or in which you are involved.

Transfer beyond Arte Group
We are entitled to pass on your Personal Data to third parties (i) if this is necessary for the performance of the agreement that we have with you, (ii) to satisfy our legal obligations (e.g. fiscal obligations), (iii) if you sign documents electronically. 
- Our service providers. We are entitled to pass on your Personal Data to our service providers. These service providers will be permitted to use your Personal Data solely for the purposes specified by us, in such capacities as maker/hoster of our Website, bank/payment service provider, marketing partner for distribution of e-mail messages, etc. The security of your Personal Data will be safeguarded by processing agreements that we enter into with these service providers.
- Government bodies and courts. We may disclose your Personal Data at the behest of law enforcement agencies or government bodies or in response to summonses, court orders, or judicial proceedings to establish, safeguard or exercise our rights, or to defend ourselves against a legal claim, or as otherwise required or permitted by law, or in order to safeguard the rights, property or safety of another individual. We may also disclose your Personal Data in order to investigate or prevent a breach on your part of a contractual or other form of relationship with us or your illegal or harmful activities.
- Social media channels. We are entitled to pass on your Personal Data in pseudonymised form to social media channels (e.g. Facebook, Instagram, LinkedIn), such as to enable them to show you personalised offers/advertisements. We also use Google services such as Analytics and YouTube in order to keep abreast of how users are using our Website and to display personalised and non-personalised advertisements. We also use other parties for advertising services, including Meta, Pinterest, Microsoft. Arte Group would advise you to consult the privacy policies of these social media channels on their websites.

We ensure that all third parties receiving Personal Data are obliged to take the necessary technical and organisational measures to protect your Personal Data.

We are entitled to pass on your Personal Data to countries outside of the European Economic Area (EEA), including countries that do not provide effective Personal Data protection. If we do pass on your Personal Data to countries outside of the EEA, then we will ensure that your Personal Data remains protected as required by the applicable data protection legislation. To this end, we have taken the following measures to ensure that your Personal Data is protected: incorporating standard clauses into our agreements with these companies and taking additional measures, unless the processing is being done in a country recognised by the European Commission as one that provides appropriate data protection.

How long will we keep your Personal Data? 
Your Personal Data will only be processed for as long as is necessary in order to achieve the purposes concerned. It will therefore be stored for the period required in order to fulfil the purposes or to satisfy the requirements imposed by law. The retention period will differ from purpose to purpose, and will sometimes extend to a longer period, such as for compliance with statutory obligations (e.g. we are required to keep your invoicing details for a minimum of 7 years in order to fulfil our accounting and fiscal obligations), or due to the legal necessity to keep certain Personal Data as proof in the event of disputes, for up to a minimum of 10 years after the termination of the contract. Your Personal Data will be deleted or anonymised once the applicable retention period(s) have elapsed.

What technical and organisational security measures have we taken in order to protect your Personal Data? 
We have developed security measures that have been adapted in the technical and organisational spheres to prevent the destruction, loss, falsification, amendment, unauthorised access or accidental disclosure to third parties of Personal Data as well as any other unauthorised processing of this Personal Data, with these measures including an SSL certificate, the Personal Data only being accessible to administrator accounts, etc. On no account can ARTE be held liable for any direct or indirect harm arising from improper or unlawful use of the Personal Data by a third party. You are required to adhere to the security rules at all times. You therefore bear sole responsibility for your use of the Website from your computer, for your IP address and for your identification details (such as your login name and password for requesting samples) and for keeping them confidential.

What are your rights? 
You have the following rights: 
- right of access, i.e. the right to receive information on our processing of your Personal Data and/or to receive a copy of the Personal Data that we are holding on you;
- right to rectification, i.e. the right to correct or add to any inaccurate Personal Data that we hold on you and to have the recipients to whom this Personal Data has been passed on informed of this rectification; 
- right to erasure, i.e. the right under certain circumstances to have deleted the Personal Data that we are no longer lawfully entitled to use or that is no longer necessary for the purposes or where you have exercised your right to object to the processing;
- right to restriction of processing, i.e. the right under certain circumstances to limit the processing of your Personal Data to mere storage;
- right to Personal Data portability, i.e. the right under certain circumstances to receive your Personal Data and, at your discretion, reuse this or transfer it to a third party in a standard machine-readable format;
- right to object, i.e. the right on certain grounds to object to processing on the basis of our legitimate interests, and the right to object at all times to the use of your Personal Data for direct marketing purposes, unless our reasons for that processing outweigh the interests, rights and freedoms that you may have;
- right to withdraw your consent, i.e. if the processing of your Personal Data is based on consent you have given previously, you have the right to withdraw that consent; and
- right not to be subject to a decision based solely on automated processing, including profiling. 

In order to exercise your rights and/or withdraw your consent, all you need to do is to contact us, either by e-mail to legal@arte-international.com or by post to Arte Group, marked for the attention of the Legal Department, Senator A. Jeurissenlaan 1210, 3520 Zonhoven, Belgium. We will endeavour to respond to you as quickly as possible and will do so no later than thirty (30) days after receiving your message.
We may ask you to provide additional proof of identity.

The rights set out above are not absolute and may be subject to certain conditions, exceptions or derogations in certain cases, as stipulated by the applicable data protection legislation. For example, in certain cases we will be unable to comply with your erasure request due to such factors as retention of your Personal Data being required by law or necessary for the purposes of performance of the contract with you.

Where can you submit a complaint? 
You are entitled to submit a complaint to the regulator. In Belgium, this is the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, e-mail: contact@apd-gba.be.

Cookies
Our Website uses cookies and similar technologies such as pixels. A cookie is a small file that is sent via an Internet server and stored on your device. When the information in such a cookie contains Personal Data, this Privacy Policy will apply in full to that Personal Data. 

When you visit our Website for the first time, we will display our cookie banner, on which you can set your cookie preferences. You can also amend your cookie preferences in this cookie banner at all times.

For further information, please see our Cookie Policy on our website [https://www.arte-international.com/en/legal#cookie-policy].

Version: 01/08/2023

Scope
These general terms and conditions apply to any offer or quote from Arte and to any agreement between Arte and the Customer. By placing an order, the Customer accepts these general terms and conditions and agrees to be bound by them, and the Customer waives the application of its own general terms and conditions. All other general terms and conditions and deviations from these general terms and conditions must be confirmed by Arte in writing in order to be opposable to Arte.

Quotes – orders – cancellation
- Unless otherwise stated, Arte’s quotes shall remain valid for 3 months. All orders by the Customer, including oral orders, are binding.
-This article applies where the Customer cancels an order for goods, for example where there has been a duplicate order or an error by the Customer. It does not apply where the goods are faulty or if Arte made a mistake in processing an order.
- In the event of cancellation, even in part, of an order, the Customer shall pay fixed compensation of at least 25% of the sale price of the goods (excl. VAT), to make good the damage and administrative costs incurred, unless proof of greater damage is furnished. If execution or preparation of the order has already commenced, the compensation can be increased to 100% of the sale price.
- The Customer may only cancel an order for goods which have already left the warehouse, with the prior agreement of Arte whether verbally or in writing, and Arte will arrange for collection of the goods on behalf of the Customer, if required.
- Where Arte agrees to the cancellation of an order for goods that have already left the warehouse, the  Customer agrees to pay Arte:
(a) a handling charge of at least 25% of the invoiced price (excluding VAT) for the goods for which the order or part of the order has been cancelled. This is to cover the administrative and any other related costs in dealing with the cancellation of the order, and taking the goods back;
and (b) carriage costs for the return of the goods to the warehouse in Belgium. Arte reserves the right to make a full charge for such carriage costs (rather than at the reduced rate originally charged for delivery of the goods to the Customer).

Price – payment
- Arte’s prices are always net. VAT and all other taxes, levies or fees relating to the delivered goods shall be paid in full by the Customer. Prices shall be determined separately for each agreement and may not under any circumstances be used as the basis for other similar deliveries.
- Unless otherwise agreed in writing, all invoices shall be payable at Arte’s registered office, at the latest on the due date stated on the invoice. In the event of non-payment of the invoice on the due date, default interest of 1% per month shall be payable on the outstanding invoice amount ipso jure and without notice. Fixed compensation of 10% (subject to a minimum of €125) shall also be payable, except where the actual collection costs are higher.
- Invoices may only be opposed by registered letter within a period of 8 days after the invoice date.
- Arte shall be entitled, without notice or compensation, to suspend performance of its obligations towards the Customer, to terminate a current agreement with the Customer with immediate effect, to demand immediate payment of all outstanding claims or to refuse performance except against cash payment if an invoice is not paid in full on the due date, or the Customer fails to fulfil its obligations arising from an agreement or if the Customer’s creditworthiness is affected by acts of judicial enforcement or other events that call the confidence in the proper performance by the Customer of its obligations into question or render such performance impossible.

Delivery – retention of title
- Any notified or agreed delivery date shall be for information purposes and is not binding on Arte. A delay in the delivery date shall not give the Customer entitlement to compensation or cancellation of the sale, nor release the Customer from any obligation to accept or pay for the goods. Unless otherwise agreed in writing, delivery shall be made ‘Free Carrier’ (FCA) to the registered office (or any other place of operations) of Arte. The transport of the goods by the carrier is at the risk of the Customer. Unless otherwise agreed in writing, transport costs shall always be borne by the Customer. If Arte has to arrange transportation, it shall do so as an employee and at the Customer’s risk.
- The sold goods shall remain Arte’s property until payment in full of the price of all goods delivered by Arte to the Customer on any date whatsoever. However, the risk of loss or destruction of the goods shall be borne in full by the Customer from the moment that the sold good is delivered. Arte reserves the right to claim back the sold goods wherever they may be located; the Customer shall be obliged to cooperate fully therewith, on penalty of a fine of €1,000 per day, and shall accept the custodian obligations imposed on it and undertakes to store the delivered goods in an appropriate and clean place and to monitor said goods in accordance with the highest standards accepted in the sector. If the Customer resells the delivered goods, either wholly or in part, before the full price has been paid to Arte, retention of title shall be transferred at the resale price and the Customer’s claim on its contracting partner shall be assigned to Arte in full or pro rata to the resold part, in the amount of the Customer’s debt to Arte.

Complaints
- Complaints concerning visible defects (shortage, fault or non-conformity) must, on penalty of lapsing, be notified to Arte within 3 days at the latest of delivery. Complaints concerning any visible defects in affixed wallcovering must, on penalty of lapsing, be notified to Arte immediately after the affixing of a maximum of 3 sections. Complaints concerning latent defects must, on penalty of lapsing, be notified to Arte within 8 days at the latest after the Customer has discovered or should have discovered the defect and in any case not later than 6 months after the delivery. Any complaints shall not suspend the Customer’s payment obligation.
- All complaints shall be made by registered letter stating all relevant information, together with a copy of the invoice relating to the delivered goods and a sample of the wallcovering to which the complaint refers, in the absence of which Arte may deem the complaint unacceptable. If the complaint is made in good time and the existence of a defect is established following investigation which is not attributable to incorrect installation or cleaning, misuse or negligence by the Customer, Arte shall, at its discretion, replace the goods concerned free of charge or shall credit all or part of the invoice value of the goods, without Arte also being obliged to pay any compensation.

Liability – force majeure
- Arte’s guarantee shall never go beyond free replacement or crediting of the goods that were found to be defective during the guarantee period of 6 months after delivery. No claims whatsoever can be asserted against Arte once the guarantee period has expired. The total liability of Arte and of its employees shall at all times be limited as a maximum to the invoice value of the sold defective goods, except in the case of an intentional act, fraud or deception. Arte shall never be liable for indirect or consequential damage such as, but not limited to, loss of profit, third-party claims, loss of business contracts or customers, etc.
- Arte shall not be liable for delayed performance or failure to fulfil its obligations as a result of an event that is beyond Arte’s reasonable control (“force majeure”), including but not limited to strikes, lockout, telecommunication problems, interruptions in transportation, fire, government or administrative regulations or provisions, supply difficulties, scarcity of materials or lack of products for production, shortcomings of suppliers or delayed deliveries or non-deliveries by suppliers. In such cases, the Customer cannot claim compensation and Arte reserves the right to terminate the agreement.

Applicable law – jurisdiction
- All agreements between Arte and the Customer, as well as these general terms and conditions of sale, shall be governed by Belgian law. The United Nations Convention on Contracts for the International Sales of Goods shall not apply.
- Only the courts of the district in which Arte’s registered office is located shall have jurisdiction in case of any disputes. However, Arte may opt to submit disputes to the courts where the Customer’s registered office is located.

Miscellaneous
- If any section or clause of these terms and conditions becomes invalid or unenforceable, the other clauses shall not be thereby affected and shall remain valid and enforceable. The clause concerned shall be replaced by a clause that comes as close as possible to the intention of the parties.
- The Dutch wording shall take precedence in the event of a dispute about interpretation of the various wordings.

GDPR compliant?

All information can be found above under 'Privacy policy'.

Find here the specific conditions of sale for Arte Interior Furnishings LTD.

At Arte, we take the protection of your personal data and privacy very seriously. We believe in the importance of making our services transparent, personal and reliable. That is why we have developed this cookie policy, which explains why and how we use cookies. This cookie policy was last updated on 01.08.2023, .and refers to the following companies (Hereinafter: ‘ARTE’, ‘Arte Group’ or ‘we’.): 

- Arte NV, company number 0421 929 907, with its registered office at 3520 Zonhoven, Senator A. Jeurissenlaan 1210;
- Noster NV, company number 0458 313 419, with its registered office at 3520 Zonhoven, Senator A. Jeurissenlaan 1210;
- Murco NV, company number 0838 557 377, with its registered office at 3520 Zonhoven, Senator A. Jeurissenlaan 1210;
- Arte France SARL, company number 327 327 037, with its registered office at 75006 Paris, 6 bis, Rue de l'Abbaye (France);
- Arte Interior Furnishings Ltd, company number 0887 1488, with its registered office at Chelsea Harbour, London, U. 217-219, Design Centre East (UK); 
- Arte Interior Furnishings Spain S.L., company number B61010625, with its registered office at Cl Portugalete Num.17 ESC. P. PTA. Barcelona (Spain);
- Arte Interior Furnishings Singapore Pte Ltd, company number 202217483C, with its registered office at 4 Battery Road, #25-01 Bank of China Building (Singapore 049908).

1. What are cookies?
Cookies are small text files your browser puts on your computer or mobile device. Cookies support your browser during your visit to websites or apps.
There are different types of cookies, ranging from ones that remember your language preferences to ones that are used for advertising purposes. We use cookies for different purposes. Some cookies are session cookies and are only active as long as your browser is open, while others are permanent cookies and remain on your computer for a longer period of time. Cookies cannot collect data stored on your computer. (See below for more information)
The lifespan of cookies can vary. Session cookies are only kept while you visit the website and are deleted when you close your browser, while other cookies can be stored for a week, a month, a year or longer. (See below for more information)

2. Why do we use cookies?
Cookies allow us to improve our website. We use cookies to learn more about how visitors interact with our website. For example, cookies remember which browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which are stored as default settings when you visit the website again. Cookies allow you to review pages and send forms with comments, for example. We are convinced that the cookies we use improve your user experience while visiting our website.

3. What types of cookies do we use?
We use the following types of cookies: 

- Functionality cookies (essential): 

These cookies help to make a website more user-friendly by activating basic functions and keeping information to customise the website's appearance or the way it responds. Without these cookies, the website cannot work properly. Examples of this include navigation and access to secure areas of a website, as well as the language choice or country of residence.

- Analytical cookies: 

These cookies help ARTE to better understand the behaviour of visitors and how they interact with the website by gathering information about it. Examples include the number of visitors to a website, which photos visitors often click on and which ones they don't.

- Marketing/personalisation cookies with tracking pixels & ad cookies:

These cookies are used to create a profile of what users/visitors are interested in on ARTE’s website, as well as to display relevant and interesting ads on other websites.

- Social media:

Our website uses social media buttons to link to Facebook, Pinterest, Instagram, LinkedIn and YouTube. These sites use a social media button to place a social media cookie so that they can recognise you when you use the button. Please refer to the privacy policies of Facebook, Twitter, Pinterest, Instagram and LinkedIn, as ARTE has no influence on how these social media buttons function. The privacy policies of these social media providers change regularly, so ARTE recommends that you refer to the privacy policies of these providers on their websites.

4. Why do we use the above-mentioned cookies?
- To record whether you accept or refuse cookies.
- To assign you a unique random code (known as an "id" or "token") at the beginning of each visit, which the server uses to distinguish you from other visitors. Your visit to and your behaviour on our website are unique, so our server must be able to distinguish you from other visitors.
- To store preferences, e.g. if you prefer to see the list of products and icons in thumbnail, list or detailed view.
- To record the language in which you visit the website.
- To share content on social media.
- To allow us to offer you personalised ads.

5. How do you refuse and delete cookies?
There are several ways to prevent or limit the use of cookies on your device. 
- When you visit our website for the first time, we will ask for your consent before cookies are used. You can accept or refuse that request.
- You can opt out of Google Analytics cookies by installing the opt-out add-on developed by Google in your browser.
- You can customise your browser settings. Visit the help pages of the browser’s website to find out how to do this.

6. Contact
Please let us know if you have any questions about this cookie policy or the cookies used by our website. You can contact us by clicking on the contact link on the website that led you to this cookie policy.

7. Changes to this cookie policy
This cookie policy may be changed from time to time to reflect new developments or if our cookies change. If you wish to stay informed about changes, we recommend that you read this cookie policy regularly.

Arte nv and its affiliates (hereafter “Arte”) are dedicated to creating, manufacturing and distributing the finest quality wallcoverings in the ‘high-end’ interior design and decoration market (hereafter “Products”) and to selling these Products through a network of high quality dealers, i.e. any buyer that is reselling our Products (hereafter “Reseller”). Our excellent reputation and brand image are based on the intrinsic properties of our Products and the way our Products are being presented and sold to the customer. 

Our Reseller network is investing in the marketing of our Products and we must continue to recognize and encourage those Resellers that provide superior customer service and a broad Product selection, and we must take steps to restrict ‘free riding’ by Resellers on the investment being made by other Resellers. To achieve this objective and to maintain our reputation and brand image, we are announcing criteria that Resellers - and their Resellers - will be required to meet in order to become and remain Reseller of our Products. 

Advertising 
We expect Resellers to position our Products as high quality products and to comply with the guidelines announced from time to time by Arte for the advertising of our Products. “Advertising” includes the placing of any advertisement or promotion, whether in print media (such as magazines, catalogs and brochures), though radio or television, over the internet on Reseller’s website or any other website, or through any other communication method. 

Among the advertising guidelines which Arte expects Resellers to comply with are the following: 

- All promotional materials and advertising media must be consistent with the quality and image of Arte’s brands, and the Products may not be marketed, promoted or sold in a way that, in Arte’s sole opinion, damages or adversely affects Arte’s brand image. 
- Products may not be sold or supplied for export, directly or via a third party, to any territory outside the EEA (European Economic Area) without Arte’s prior written approval. Resellers will not actively sell the Products into territories in EEA exclusively reserved for Arte, its distributors or agents. 
- Arte may from time to time announce ‘Recommended Retail Prices’ for the Products that serve as a means for Reseller to set its resale prices, without prejudice to Reseller's right to determine the price at which it sells the Products. 
- The Distributor refrains from promoting and selling other Products that may damage the image of the Arte brand, such as (but not limited to) the sale of wallcovering collections 'inspired' by Arte. The Distributor will act in this regard with due diligence and inform Arte if such collections are offered to them or if the Distributor becomes aware of such Products on the market. 

Showroom 
Arte sells only to Resellers who operate a physical showroom which complies with following criteria: 

- Resellers must only trade from (a) physical showroom(s) agreed with Arte. 
- Any showroom must be in keeping with the image and quality of Arte’s brand and manned by a sufficient number of staff with knowledge of and experience in interior design and decoration. 
- The showroom should ideally be at street level or an equivalent prominent position with adequate window space for the proper display of the Products. An adequate display area within the showroom should be given to the Products. 
- Resellers are required to provide high quality pre-sale and after-sale service to the customer in the showroom, which should be open to the public during normal working hours. 
- Resellers are required to purchase a representative number of Arte pattern books. This representation should be maintained and a reasonable proportion of new collections should be purchased yearly. 

Online sales 
We strongly believe in personal, face-to-face promotion of our Products, hence it is not appropriate for our Products to be sold solely using the internet. Any Reseller wishing to promote, market and sell our Products through an internet website (hereafter "Site") must comply with following criteria: 

- Operate at least one physical showroom which meets our showroom criteria as set out above, where the customer may obtain advice from trained staff. 
- Own and operate the Site on which the Products are promoted, marketed and sold, and provide a secure system for payment of the Products. 
- Reseller’s trading name and trading address must be clearly visible on the Site. Reseller shall not use as (part of) its domain name, any trademarks, trade names or symbols belonging to Arte or which are confusingly similar to those of Arte. The Site’s name may not include names expressly or implicitly stating that the Products displayed on the Site are available for discounted/reduced prices. 
- Comply with all reasonable instructions as to the appearance and ‘look & feel’ of the Site requested by Arte from time to time, and ensure that the Products are promoted, marketed and sold in a way that does not damage or adversely affect Arte's brand image as a result of the name, appearance or content of the Site. 
- Not bid on any search engine keyword or keyword phrase containing Arte’s brand names or any misspelling of these brand names. 
- Any representations or images of the Products must be of high quality and any information regarding the Products (descriptions, technical specifications or other) must accurately and clearly describe the Products. 
- Advertisements, promotions or links to other products or services on the Site should not damage or adversely affect Arte's brand image. 
- Provide the highest standard of pre-sale and after-sale service to the customer, equivalent to the level of service provided in the physical showroom, including efficient customer communication and handling of deliveries and product returns. 
- Notify Arte in writing prior to offering any of the Products via its Site. In addition, Arte must be given a reasonable period of time, in any event no less than 14 days, to approve the use on the Site of its trade names, trademarks and other intellectual property rights together with any representations of or references to the Products. 

General 
We have unilaterally adopted these criteria and will sell our Products only to Resellers who, in Arte’s sole opinion, advertise and sell our Products in compliance with these criteria. 

Where a Reseller sells our Products to other Resellers, such Reseller agrees to inform and to deliver a copy of these criteria to its Resellers who will be equally bound by these criteria. 

If Arte determines that a Reseller - or its Reseller - has taken any action inconsistent with these criteria, then Arte, in its sole opinion, reserves the right to (i) give 10 to 20 days notice to remedy any breach of these criteria, or (ii) suspend the supply of the Products to that Reseller for an indefinite period, or (ii) terminate the Reseller’s account permanently giving at least 1 month notice or without notice in case of a serious breach.

Find here the specific reseller criteria for Arte Interior Furnishings LTD: Arte Interior Furnishings LTD - Reseller Criteria.

General
Photographs and videos may only be used to present Arte's products and must be accompanied by the correct copyright © statement, such as “Copyright Arte”, “©Arte” or “Images by Arte”. Under no circumstances may they be used in any way that could damage the standing, good name or reputation of Arte nv or Arte products.

Rendered images

Rendered images are digital images of Arte products and products that are distributed by Arte. Both the images and the products depicted are protected by copyright and international conventions on intellectual property. The images are made available in their current state, without any guarantee. They may be downloaded and reproduced by interior professionals (interior designer, architect, etc.), but only for the development of professional projects with the help of rendering, interior design or other drawing programs and with the aim of presenting and promoting the aforementioned products. The rights granted to the images are personal, limited, non-exclusive and non-transferable and may not be sublicensed. The professional concerned is responsible for their use of the images. Arte cannot be held liable for direct or indirect damage resulting from the use of or inability to use the images. If the use of the images violates these conditions, the professional shall hold Arte harmless and indemnify Arte against third-party claims and demands.

Social media
When using Arte photographs and videos on social media, Arte must always be mentioned. Credits for each channel are listed below. In addition, the hashtag #Artewalls must always be used in the accompanying text in social media posts. If Arte is not mentioned or not mentioned correctly, this will be regarded as an infringement of copyright. Arte then reserves the right to claim compensation.
Instagram: @artewalls
Facebook: @artewalls
Pinterest: @artewalls
LinkedIn: www.linkedin.com/company/artewalls
YouTube: www.youtube.com/artewalls

Print and online media
For publications in magazines, newspapers etc. or online articles, "Arte" and the website "arte-international.com" must always be mentioned in a clearly visible manner.